FAQ | Nick Petraglia IT — Lutherville, MD

Question 1

How quickly do you respond when something comes up?

Accepted Answer

Email or the contact form usually get a reply the same business day, often within a few hours. If you're on a Monthly Support Plan, you have a direct line to me and go straight to the front, with no ticket queue and no call center.

Question 2

Do you work on-site or remotely?

Accepted Answer

Both. Most day-to-day issues are handled remotely, which is usually faster and doesn't interrupt your team. For hands-on work that needs to be physically done, such as new equipment or wiring, I travel to offices in Lutherville and the greater Baltimore area.

Question 3

What does an IT Health Check actually include?

Accepted Answer

It's a flat-price review of your devices, accounts, backups, and security basics. At the end you get a short written report that puts everything in plain English: what's in good shape, what needs attention, and what to fix first. You're never charged by the hour or surprised at the end.

Question 4

Do I have to sign up for a monthly plan?

Accepted Answer

No. The free 20-minute check-in carries no obligation, and everything else is quoted up front. Some organizations just need the one-time health check and a plan to act on it themselves. That's a perfectly great outcome.

Question 5

Who do you typically work with?

Accepted Answer

The work is built around small organizations without an IT department: medical and dental practices, law offices, churches, and local shops. If your office has more computers than IT staff, you're in the right place.

Straight answers, before you ask.

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